KVEST - SMS answering service

This SMS call center web system has been developed to provide SMS answering service. People can send their questions via SMS messages on a short number and receive quick answers. SMS messages are processed in a call center by a number of operators working on line. All messages are either stored in the global queue or automatically assigned to the most free operator. Every operator can see his own day/month statistics. Third party companies can create their own account within the system and have their own private mesasge queue, set of operators and a superviser who is capable to mainatin all company information.

SMS answering system features

• The system integrates with one of the most popular Ukrainian SMS aggregators and deals with all local mobile operators
• The message sent from a mobile phone will get into the web application database
• Every message is processed by the SMS answering engine - it will be assigned to the most free operator or put into the global message queue if no free operator was found.
• Every operator can review both his own and global queues of unanswered messages
• An operator can switch his presence to online or offline. Messages are not assigned to him if he is online
• Answering service can be provided by any third party company.
• Every company registered in the system will have its own private area: keywords, global queue, operators and supervisor.
• SMS messages starting with specific keywords will be assigned to a proper company
• Supervisor is a senior operator with permissions to modify all company related information as well as configure operator specific options such as operator queue length
• Various statistical reports are available for an operator or supervisor
• All site content (user accounts, messages, companies) is controlled by a super administrator and can be viewed and maintained from within administrative area.
• Multiple languages are supported for this system. Site administrator can control multilingual content

Industries: Business Processes Automation, Mobile Solutions, E-commerce Solutions, Websites

Services: Programming, Projecting, Web Sites Testing, Deployment and Support, Web Sites Development

Technologies: Drupal CMS, MySQL